What is Claw Eden?

Claw Eden is an incredibly fun online platform where you can play games and win prizes. They have real Claw machines and coin pushers! Through live video streaming, you can remotely control the Claw machines from your phone to grab physical prizes anytime, anywhere! You can also win game coins through arcade games like coin pushers.

Is Claw Eden legitimate and trustworthy?

Of course! Since going online in the second half of 2022, we have sent prizes to hundreds of thousands of users around the world! You can see them in the community posting about the prizes they received. Our prizes are very diverse and of great quality!

Why does the operation sometimes freeze?

High-definition video streaming requires large network bandwidth, and lags may occur if the network quality is poor.

Why is it that when I catch 2 (or more) at once, it only counts as 1 catch?

Since the result comes from the machine's automatic recognition of the number of drops, when several prizes drop at the same time, it will be counted as only one has been caught.

What should I do if the Claw machine encounters a malfunction?

You can appeal in "Game Records" and we will return the prize or game currency to you after checking the machine's logs.

Are the prizes real? Can you send me the prize you caught?

All prizes are real. We provide shipping services to most countries and regions around the world.

Are there any fees for shipping?

1. Yes, there is a fee for shipping.
2. Each user has a "shipping fee card", the credits of which can be used to offset shipping fee.
3. Claw Eden will give away the credits of the shipping fee card to users through events and other means.

Why can't I find my country when selecting an address?

If your country is not on the list, it means we can't ship there yet. We are very sorry for the inconvenience caused to you.

How long does it take to ship? Can I track the status of my package?

Our warehouse is in mainland China. Depending on the country, delivery takes approximately 5-15 days. Packages can be tracked in real time in the order details.

What if the prize I receive is damaged?

Please contact online customer service within 3 days after receiving the package to request resending or game currency compensation.

What should I do if the coin pusher encounters a malfunction?

If you encounter a machine malfunction, please notify the maintenance personnel by clicking on the \"MALF\" button located in the upper right corner of the page. If the malfunction has caused you any loss, please contact customer service for compensation.

What should I do if I encounter glitches in games such as Slot and Plinko?

Please save the screenshot of the fault immediately and contact online customer service to request compensation.

What should I do if I encounter a malfunction when using infinite coin card on coin pusher?

If a machine malfunctions while using the infinite coin card, please do not leave the room and continue to play after the machine has been repaired. Due to technical reasons, it is not possible to compensate for the time of failure for the time being, you can choose the machine with fewer failures before playing. If the breakdown time is too long, please contact customer service to communicate.

Why become a Claw Eden Club Member?

Because it’s very cost-effective! You can get more game coins and other benefits at the same price!

Can I purchase it repeatedly?

Yes, the validity period of the membership will be extended after repeated purchases.

What is a mall?

You can directly use game coins to purchase goods in the mall and ship them for free!